Shipping & Delivery Policy
At SMBSM shop, We are dedicated to providing a secure and reliable shopping experience. From our warehouse to your doorstep, we ensure every package is handled with the utmost care and professional discretion.
To protect your personal lifestyle choices, all items are professionally packed in 100% discreet, unbranded packaging. There is no mention of the store name or product type on the exterior of the parcel.
1. Order Processing Time
We strive to get your order on its way as quickly as possible:
- Standard Processing: All orders are typically shipped within 1-3 business days upon receipt of payment (excluding holidays).
- Extended Processing: If for any reason your order cannot be dispatched within 5 business days, we will proactively notify you to provide a solution or alternative.
- Notification: You will receive a confirmation email with a unique tracking number as soon as your package leaves our facility.
2. Tracking Your Order
Transparency is key to a worry-free delivery. Most orders are shipped via trusted carriers such as USPS, YunExpress, or YanWen.
- Self-Service Tracking: You can monitor your parcel’s progress through our Track Order page.
- Expedited Shipping: If you require a faster delivery service, please contact us immediately after placing your order. Additional freight costs may apply.
3. Estimated Delivery Time
While airmail offers an efficient global reach, delivery times may vary based on your location and seasonal demand:
- North America & East Asia: (USA, Canada, Australia, Korea, Japan, Singapore) 7-12 business days.
- Europe: (UK, France, Germany, Italy, Spain, etc.) 8-14 business days.
- South America & Africa: 10-18 business days.
- Other Regions: 9-16 business days.
Note: Delivery times are estimates. We are not responsible for delays caused by carrier issues, customs clearance, or force majeure events.
4. Customs, Duties & Taxes
We aim to make your international shopping experience as seamless as possible:
- Low Value Declaration: To minimize or exempt potential import taxes, we typically declare items at a value lower than the purchase price.
- Buyer Responsibility: While we do our best to assist, the lower declared value may not be suitable for all countries’ tariff standards. Any customs duties or taxes incurred are the responsibility of the buyer.
5. Order Cancellations & Changes
Speed is important in our fulfillment process, which affects how orders can be modified:
- Pending Status: Orders can be cancelled or changed freely while in “Pending” status within 24H.
- In-Transit: Once an order has left our warehouse, it cannot be cancelled or modified.
- Post-Shipment Support: If you wish to return a package that has already been shipped, please refer to our Returns Policy. You will be responsible for the original and return shipping costs.
6. Contact Us
If you have any doubts or need assistance regarding your shipment, please reach out to us: Email: [email protected]