SMBSM FAQS

Generally, we require 1-3 business days for production and quality inspection. International delivery typically takes 7-14 business days. If you are in a hurry, please contact our support team to confirm the timeline before placing your order.

For urgent orders, please email us at [email protected]. Please include your delivery address and the product IDs so we can calculate the expedited shipping costs and confirm the earliest arrival date.

Yes, SMBSM provides discreet worldwide shipping to almost all countries. If your location is extremely remote, feel free to contact us to verify delivery feasibility and specific shipping logistics.

We typically use parcel post and declare a lower value to help you avoid high tariffs. While most packages pass smoothly, any international shipment may be reviewed by customs. Note: Choosing cardboard packaging slightly increases the probability of customs inspection, but your items will remain in perfect condition.

We offer a 30-day return policy on most products. However, due to health and hygiene regulations, intimate articles (such as worn cages) and sale items are not eligible for return. For more details, please visit our Return & Refund Policy.

Within 24 hours: Cancellations or modifications are fully accepted with a 100% refund.
After 24 hours: Since our products are often made-to-order, cancellations after 24 hours incur a 50% restocking fee. We will refund the remaining 50% of the product price plus all shipping costs.

We accept a variety of secure payment methods, including PayPal, Major Credit Cards, Western Union, and MoneyGram. All transactions are handled with the highest level of security and discretion.

Absolutely. All transactions are SSL encrypted and processed via secure servers. SMBSM does not store your credit card or personal financial details; all payments are handled by approved third-party financial providers.

Yes! While our bulk-produced items offer excellent value, we also provide custom-made chastity devices tailored to your unique measurements. Please contact us for a quote based on your specific requirements.

Coupon codes can be applied during the checkout process. Please note that most coupons are valid for one-time use and cannot be combined with other ongoing offers or clearance sale items.

Once your payment is confirmed and the order ships, you will automatically receive a tracking number via email. You can monitor your parcel’s progress on our Order Tracking Page.

We welcome community collaboration! If you would like to share high-quality photos featuring our gear, please reach out to [email protected] for details on being featured on our blog and social platforms.

Comfort depends on precise anatomical data. We recommend measuring when completely flaccid and cool. Our bespoke service allows you to customize the ring ovality and cage ventilation, reducing pressure points and skin irritation common in standard sizes.

Stainless Steel offers unmatched durability and a weighted sensation, ideal for experienced users. Medical-grade Resin is lightweight, hypoallergenic, and allows for more complex, organic shapes. Both materials are 3D-printed with micron-level precision based on your specific data.

We provide a detailed Sizing Guide to help minimize errors. If you are unsure, please consult our specialists before production. Once a bespoke item enters production, dimensions cannot be altered, which is why we offer a 24-hour window to double-check your data after submission.

Total discretion is our priority. The billing descriptor will show a neutral name like “SMBSM” or “Shopping Service.” The package itself is a plain box with no mention of “chastity” or “fetish” on the shipping label or customs declaration.